Reference

How We Protect Your Privacy on sultantoto.

Q: Can I see what data you have stored about my account?

Yes. Email support@sultantoto.club with your account username and request a data-access report. Include your registered email address. We compile your data within seven business days and send it securely. There is no charge for this request.

Your account information, withdrawal history and payment details stay secure with us.

Encrypted account accessSecure payment processingYour data, your control

Explore the Lobby Read FAQ

Our Privacy Commitment to You

sultantoto. Service availability depends on jurisdiction. Users are responsible for checking local law before access.

sultantoto. collects and processes your personal data solely to deliver the lobby, process deposits and withdrawals, verify your identity, and comply with local regulation. Your account details, payment method information and play history are encrypted and stored on secure servers. We do not sell or share

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your data with third parties outside payment processors and regulatory bodies, where local law permits. Access to your information depends on local law and your jurisdiction within Indonesia. You have the right to request what data we hold about you, update it, or ask us to
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stop processing it for marketing purposes. Our privacy practices align with Indonesian data protection standards and payment industry requirements for DANA, OVO, GoPay and QRIS transactions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Contact Us About Your Privacy

Team online

Live Chat

Open the chat widget in the lobby bottom-right corner. Our team responds to privacy questions and data-access requests from 10:00 to 22:00 Indonesia time, seven days a week.

Email Support

Send privacy inquiries to [email protected]. Include your account username and the specific data or concern you're writing about. We aim to reply within 48 hours.

Account Settings

Update your personal details, communication preferences and payment method directly in your account dashboard under Profile > Privacy Settings. Changes take effect immediately.

SECURITY & TRANSPARENCY

How We Safeguard Your Information

Data Collection

We collect your name, email, phone, account username, withdrawal address and payment details to verify your identity and process DANA, OVO, GoPay and QRIS transactions. No data is collected beyond what's necessary to operate your account.

Encryption & Storage

All payment and account data moves through SSL encryption. Your information is stored on servers in secure data centres with restricted access. Database backups are encrypted and retained for audit purposes only.

Cookie Use

We use cookies to keep you logged in, remember your preferences and language setting, and track gameplay for fraud prevention. You can manage cookie preferences in your browser settings; some features may not work if cookies are disabled.

Data Retention

We keep your account data active for as long as your account exists. After you close your account, we retain transaction records for five years to comply with financial regulations and tax requirements.

Third-Party Access

We share your information only with payment processors, fraud-detection services and legal authorities where local law permits. We do not sell your data to advertisers or marketing firms.

Your Rights

You can request a copy of your data, ask us to correct inaccurate information, or request deletion where local law allows. Contact [email protected] with your full account details to start a data-access request.

Your Privacy Questions Answered

We collect your name, email, phone number, account username, withdrawal address and payment method details. We also log your login times, play sessions and transaction history for security and account management. No data beyond what's needed to operate your account is collected.

Your payment details are encrypted using SSL technology before transmission. Payment processors handle the actual transfer; we store only a reference to the transaction on our secure servers. Your DANA, OVO, GoPay or QRIS account number is never logged in plaintext.

Yes. Email [email protected] with your account username and request a data-access report. Include your registered email address. We compile your data within seven business days and send it securely. There is no charge for this request.

Yes, we use cookies to keep you logged in, store your language preference and region, and prevent fraud. You can disable cookies in your browser settings, but some lobby features may not work. Session cookies expire after 30 minutes of inactivity for security.

No. We do not sell your personal data. We share information only with payment processors, security providers and regulatory bodies where local law permits. Your privacy is not monetised; it is protected.

Your active account data is deleted within 30 days of closure. We retain transaction records for five years to meet financial and tax compliance requirements. You can request early deletion of non-essential data if local law permits.

Log into your account and go to Profile > Privacy Settings to update your name, email or phone. Tick the 'Do Not Email' box to stop marketing messages. Changes take effect immediately. You can also reply 'STOP' to any marketing email we send.

How We Protect Your Privacy on sultantoto.

Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Safeguard Your Information

Data Collection

Encryption & Storage

Cookie Use

Data Retention

Third-Party Access

Your Rights

Your Privacy Questions Answered

01 What personal data does sultantoto. collect from me?

02 How is my withdrawal information kept private when I use DANA, OVO, GoPay or QRIS?

03 Can I see what data you have stored about my account?

04 Do you use cookies, and can I turn them off?

05 Will you ever sell my information to other companies?

06 What happens to my data after I close my account?

07 How do I update my personal details or withdraw my consent to marketing emails?

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